Updated 10 February 2026
1. Introduction
This Return & Refund Policy outlines the terms under which refunds, cancellations, or service discontinuations may be considered for the professional services offered by us. As our services are primarily professional, consultancy, and compliance-based, this policy reflects the nature of intangible, time-bound, and customized service delivery.
By engaging our services or making any payment, you acknowledge and agree to the terms of this Return & Refund Policy.
2. Nature of Services
We provide professional services including but not limited to:
- Audit and Assurance Services
- Income Tax and GST Compliance and Advisory
- Accounting and Financial Record Maintenance
- Business Formation and Incorporation
- ISO Certification Consultancy and IMS Audits
- Project Report Preparation and Tender Submission
- Advisory Services (Secretarial, Company Law, Cost Management, Loan Advisory, etc.)
These services involve professional expertise, planning, analysis, documentation, and time investment, and are often customized based on client requirements.
3. No Return Policy
As our offerings are services and not physical goods, there is no return policy applicable once the service has commenced or resources have been allocated.
4. Refund Policy – General Principle
Payments made for professional services are generally non-refundable, due to:
- Allocation of professional time and resources
- Planning, analysis, and preparatory work
- Statutory timelines and third-party dependencies
- Customized and engagement-specific nature of services
However, refunds may be considered only under limited circumstances, as outlined below.
5. Eligibility for Refund
A refund may be considered only if all of the following conditions are met:
- The service has not yet commenced, and
- No professional time, documentation, filing, or third-party cost has been incurred, and
- A written refund request is submitted within a reasonable time from payment, and
- The refund request is approved by management after internal review
Approval of any refund shall be at the sole discretion of the firm.
6. Service-Wise Cancellation Timeline
| Service Category | Cancellation Allowed Until | Condition |
| Audit & Assurance Services (Statutory, Internal, Tax, IMS Audit) |
Within 48 hours of engagement confirmation | Only if audit planning or document review has not started |
| Income Tax & GST Services | Within 24 hours of payment | Only if computation or filing work has not started |
| Accounting & Account Maintenance | Before first accounting cycle | No accounting work should be initiated |
| Business Formation & Incorporation | Before name application or statutory filing | No forms, DSC usage, or filings initiated |
| ISO Certification Consultancy & IMS Services | Before gap analysis or documentation | Consultancy work should not have started |
| Project Report & Tender Submission | Before drafting or compliance mapping | No drafting or formatting initiated |
| Advisory & Consulting Services | Before consultation or analysis | Advisory time not utilized |
7. Non-Refundable Situations
Refunds shall not be provided in the following cases:
- Services already commenced or partially delivered
- Delays or non-completion caused by client’s failure to provide information or documents
- Regulatory, statutory, or authority-driven delays or rejections
- Change in client requirements after service initiation
- Dissatisfaction with outcomes dependent on third-party authorities
- Payments made towards government fees, statutory charges, certification body fees, or third-party costs
8. Cancellation of Services
Clients may request cancellation of services by submitting a written request. Upon cancellation:
- Fees for work already performed shall remain payable
- Any unutilized portion of fees may be considered for service credit against future services, at management discretion
- No cash refunds shall be issued for services already initiated
9. Partial Refunds
Partial refunds, if any, may be considered only where:
- The engagement is terminated before substantial work begins, and
- The refundable amount excludes administrative charges, professional time, and third-party costs
Partial refunds are not a right and are subject to internal approval.
10. Refund Processing Timeline
| Refund Type | Eligibility | Processing Timeline | Mode |
| Full Refund (Rare cases) | Service not commenced | 7–14 working days | Original payment mode |
| Partial Refund | Minimal work done | 7–14 working days | Original payment mode |
| Government / Statutory Fees | Not refundable | ❌ Not applicable | ❌ Not applicable |
| Third-Party Charges | Not refundable | ❌ Not applicable | ❌ Not applicable |
No interest or compensation shall be payable on refunded amounts.
11. Refund Credit / Adjustment Timeline
| Credit Type | Issuance Timeline | Validity | Usage |
| Service Credit / Adjustment | 5–7 working days from approval | 6 months | Adjustable against future services |
| Advance Fee Adjustment | 5–7 working days | 6 months | Non-cashable |
| ISO / Audit / Advisory Credit | 5–7 working days | 6 months | Same or related services only |
Credits are non-transferable and cannot be redeemed as cash.
12. Third-Party Fees and Statutory Charges
Any fees paid towards:
- Government authorities
- Statutory filings
- Certification bodies
- Banks or financial institutions
- External consultants or vendors
are strictly non-refundable, irrespective of service outcome.
13. Dispute Resolution
Any dispute regarding refunds or cancellations shall be:
- Reviewed internally on a case-by-case basis
- Decided based on engagement terms, scope of work, and service progress
The firm’s decision shall be final and binding, subject to applicable law.
14. Policy Amendments
We reserve the right to modify or update this Return & Refund Policy at any time to reflect changes in:
- Business practices
- Legal or regulatory requirements
- Nature of services offered
Updated versions will be published on our website and shall be effective immediately upon posting.
15. Contact Information
For refund or cancellation requests, clients must contact us through the official contactdetails provided on our website, along with relevant payment and engagement details.
16. Acknowledgement By making a payment or engaging our services, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
